Frequently Asked Questions


What should I do if I have a new window or door?

Hepting Glass's warranty covers 100% of both parts and labour. All you have to do is give us a call. We’ll come over and fix the issue with no questions and no hassles.

Can I chose a different style of window or door when replacing it?

Yes. Talk with our consultants about what you’re looking for. They will show you all the options that are possible for your home’s architectural style.

What are the concerns with buying and installing windows and doors from a hardware store?

Hepting Glass manufactures and installs doors and windows with an experienced, professional team. We offer an industry-leading warranty that covers all labour and parts. Doors and windows purchased at a hardware store are typically lower quality, construction grade products, and...
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Can I get windows installed in the winter?

The winter months are actually a great time to get new windows installed and we provide our services year-around.

How long should I expect installation to take?

The time required to complete your installation will depend on the number of doors and windows you’re having replaced. Typically, our projects are completed within one day. We can give you a time estimate specific to your job before we begin.

Is there any clean up after installation of my window or door?

We pride ourselves in keeping your home as clean as possible while in your home. That includes both installation and renovation work. Our team members use runner and drop-cloths and clean up after they complete their work. You may however, notice a bit of additional dust after...
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Is there anything that I should prepare for the window installation?

There are just a few things you’ll want to plan for: 1. Someone must be home to let our installers into to your home.2. Make space available in your driveway if at all possible so our driver can park close to your house.3. Clear furniture from the area near the location where your new...
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Is it best to replace all of my doors and windows at the same time?

It isn’t necessary to replace all of them at the same time. You can spread out the replacements over time as your budget allows. Keep in mind that the sooner you replace your windows the sooner you start saving on energy bills.

What is the difference between newly built home windows and replacement windows?

Replacement windows and doors are typically higher quality products than those in newly-built homes. Home builders use contractor products to save money. They want to maximize the return they get on their home sales and usually select cheaper products. By law they only have to offer a...
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How do I tell if my door or window needs to be replaced or repair?

The most reliable way to determine whether a door or window can be repaired or if it needs replaced is to have a professional look at it. It’s possible that you may simply need a replacement part i.e. glass unit, hardware, etc.

How do I determine if my door needs to be replaced?

Check the following four things. If you answer yes to any of these questions, it’s time to look at getting a new door. 1. Can you feel a draft of outside air coming in around your door?2. Do you have a hard time properly opening or closing the door?3. Is there peeling or rotting around...
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How do I determine if my windows need to be replaced?

There are five key elements to look for: 1. Do you see moisture, condensation or fog between the panes of glass? If so, you probably have a seal failure.2. Is your furniture or carpet faded from the sun's ultraviolet rays coming through the window? If so, you probably do not have Low-E glass...
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What is the most energy efficient window frame?

According to Energy Star ratings, a vinyl frame with a solid-core PVC construction and fusion-welded corners is the most energy-efficient window available. For windows with multiple panels, it’s most energy-efficient if the frame is wider (i.e. 4 1/2 inches...
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Should I chose a steel door for my front entry way?

A steel door provides the best protection from burglary or forced entry and is definitely the right choice if security is a concern. Steel is much stronger than wood, which is what most older doors are made from. Steel is also stronger than fibreglass and won’t warp, crack, or come...
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Are vinyl windows a good option?

Yes, vinyl windows are incredibly popular because of all their benefits. They offer energy efficiency and great durability. They are economical and virtually free of maintenance as they won’t need re-painted or stained. For best performance, ask if they are made from...
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What exactly does Energy Star stand for?

The Energy Star® symbol and label mean that a product has been tested by Natural Resources Canada (NRCan) and certified to be compliant with their Energy Star® program. Products that achieve certification are in the top 15 to 30 percent of their...
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How can I tell if the new doors and windows I am looking at are energy efficient?

It’s easy to identify energy-efficient doors and windows. Simply look for the Energy Star® symbol and label. That label ensures that the product has been certified to meet strict technical requirements.

WIll my house feel more comfortable with energy efficient doors and windows?

If your doors and windows are more than 20 years old, the answer is 'absolutely'. New doors and windows can make your home feel cooler in the summer and less dry in the winter. They will also reduce or eliminate those uncomfortable drafts.

I have original windows and doors in my 25 year old home. What difference can I expect with energy efficient windows?

You can expect a big difference! Modern energy-efficient, high-performance windows and doors are much more airtight and provide better technology in the way of low-emissivity (low-E) glass, better-designed hardware, and inert gas between the panes.

If I replace my original windows will it reduce my heating and cooling bills?

Yes. The latest report from the National Research Council of Canada indicates that you can reduce your energy bill by up to 16% if you replace all the windows and doors in your home with high energy-efficiency products that are properly sealed and installed. An average home has a $150...
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Do I need to replace my windshield or can I just repair it?

Generally, cracks no longer than 15cm (6 inches) or less than 7.5 cm (3 inches) from the edge of the glass can be safely repaired. If you’re not sure, request a quote and upload a picture of the whole windshield with the damage visible. We’ll let you know if it needs...
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Do you do only windshields?

We do all things glass including boat windshields, RV windshields and windows, trailer windows, and heavy equipment windshield and window repairs and installation.  Home improvement including window & window replacement & installation services.Custom...
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How long does auto glass replacement take?

The actual replacement takes about one hour, but we recommend not driving the vehicle for 2-3 hours to ensure full bonding of the sealants. Based on humidity, temperature, and other factors, we’ll give you a safe time to drive away.

Do I have any rain sensor or other options on my windshield?

When we provide you with a quote, we will ask you some questions to ensure that we provide you with the right glass for your replacement.

What is the difference between safety glass and tempered glass?

Safety glass and tempered glass is the same thing; what makes them the same? Well, the best way to explain the difference will be to explain how normal glass and tempered glass break. When normal glass breaks it breaks into large pieces that could slice someone and cause serious injuries...
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Should I use 3/8" thick or 1/2" thick glass for my frameless enclosure?

That depends on several factors such as the size of each panel of glass and the height of the unit. Most of the time, 3/8" thick glass is fine. Our experts will evaluate your situation and make a recommendation that is right for your enclosure.

Will a rock chip repair make my chip disappear completely?

There are many factors that play a role in the quality of your repair such as: 1. The sooner the repair is made, the better the outcome.2. The size of the chip matters. A windshield repair is intended to stop the spread of the damaged area, not be invisible. Repairs to small chips are...
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Do you bill my insurance agent or my insurance company?

We take care of all the paperwork for your claim for you and your insurance agent. All insurance companies are billed directly, less the amount of your deductible.

Will my insurance rates go up if I file a claim?

No. Auto glass replacement and windshield repairs fall under the comprehensive portion of your insurance policy and will not initiate a rate hike. In fact, most insurance companies will waive your deductible and pay for 100% of your windshield repair.

What if my windshield leaks?

All auto glass replacements from Hepting Glass include a one year warranty. Warranty is not included on used glass or glass replacements provided by the customer.

Can I drive off right away?

 Most vehicles do require time for the adhesive bond to set. Your technician will explain to you the requirements set by that adhesive manufacturer. Most adhesive kits take four hours to cure. Fast cure options are available.

Do I have to worry about broken glass after the replacement?

No. One major step in our final inspection is cleanliness. Your auto glass replacement technician will remove work-related debris from the work area including broken glass, leftover adhesive or molding pieces, and clean-up rags.

Do I have to be present during my auto glass replacement?

No. We understand the demands on your time and will do everything we can to make your experience with us as simple and as convenient as possible.

Are there any advantages to a frameless shower enclosure?

We believe so. An all-glass enclosure is more aesthetically pleasing than other shower designs, and it increases the value of your home. Also, if you have beautiful tile or marble on your shower walls, you don’t want to cover it up with a lot of metal.

Can I add window film or tint to my insulated glass?

 No. When window films and tint are applied to insulated glass or low-e glass, it can cause a buildup of heat between the film and the glass. This heat buildup results in stress cracks, failure of the thermal unit and a buildup of moisture and will void your warranty on the window. We...
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